Feedback and complaints

We want to hear about your experience using the Intermediary Program. Tell us if you have a compliment, complaint or suggestion. Your feedback helps us improve our service.

Electronic feedback

• Use the feedback form on the Victims of Crime website (External link)
• Provide feedback directly to the Feedback Coordinator via email (External link)

Written feedback

Feedback Coordinator
Victims Services, Support and Reform (VSSR)
Department of Justice and Community Safety
GPO 4356
Melbourne VIC 3001

Further support

If you are not satisfied with how your feedback has been resolved, or for information about your rights as a victim, you can contact the Victims of Crime Commissioner or Victorian Ombudsman.

Victims of Crime Commissioner

Complaints in relation to compliance with Victims Charter Principles may be reviewed by the Victims of Crime Commissioner.

Phone: 1800 010 017
Email: enquiries@victimsofcrimecommissioner.vic.gov.au (External link)

Victorian Ombudsman

The Victorian Ombudsman investigates complaints about Victorian Government departments and agencies.

Phone: 03 9613 6222
Website: www.ombudsman.vic.gov.au/complaints (External link)